MarineMaster Tug Services has a large customer base and manages numerous operations daily. The company faced challenges in managing customer queries and operational tasks efficiently. The introduction of Deskhero has revolutionized their customer support and operations management. The platform's advanced AI capabilities have significantly improved the efficiency and effectiveness of their customer service.
With Deskhero's advanced AI capabilities, MarineMaster can now quickly respond to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI system suggests replies based on the relevant content, enabling the support team to provide quick and accurate responses.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information. This feature has reduced the time spent on searching for information, thereby improving the overall productivity of the support team.
The ticket management feature of Deskhero has streamlined the operations management process. The AI system automatically categorizes and prioritizes the tickets based on their urgency and importance. This feature has helped MarineMaster to manage its operations more efficiently.
MarineMaster also uses Deskhero's REST API to integrate the platform with its existing systems. This integration has further enhanced the efficiency of their operations.
How does Deskhero's AI system improve the efficiency of customer support?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This feature enables the support team to provide quick and accurate responses.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information, thereby reducing the time spent on searching for information.
How does Deskhero's ticket management feature improve operations management?
Deskhero's ticket management feature uses AI to automatically categorize and prioritize tickets based on their urgency and importance. This feature helps in managing operations more efficiently.
* This article provides an example of how a fictive company in the Marine Tugboat Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
