Oceanic Delights receives numerous queries daily regarding their menu offerings, special dietary requirements, and onboard catering services. They use Deskhero's ticket management system to effectively handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, drastically reducing response times.
With the help of Deskhero's AI, Oceanic Delights has been able to automate the process of answering common questions about their services. The AI uses embeddings from previous tickets and knowledge base articles to generate accurate and helpful responses. This has not only improved the efficiency of their customer support team but also enhanced the customer experience.
Deskhero's comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. The AI uses OpenAI embeddings from various sources such as policies, manuals, and scraped website data to enhance search results, making the process faster and more efficient.
Oceanic Delights also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the benefits of AI across their operations.
Overall, Deskhero's advanced AI capabilities have transformed Oceanic Delights' customer support operations, making them more efficient and customer-friendly.
How has Deskhero's AI improved the efficiency of Oceanic Delights' customer support?
Deskhero's AI has automated the process of answering common questions, reduced response times, and made it easier for the support team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate accurate and helpful responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Maritime and Cruise Line Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
