Cruise Culinary receives a plethora of inquiries daily about their culinary offerings and onboard services. They utilize Deskhero's ticket management system to effectively manage these inquiries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, greatly reducing response times.
Deskhero's AI has automated the process of answering frequently asked questions about Cruise Culinary's services. The AI uses embeddings from previous tickets and knowledge base articles to generate accurate and helpful responses. This has not only improved the efficiency of their customer support team but also enhanced the customer experience.
The AI-powered comprehensive search bar in Deskhero has simplified the process of finding relevant information for Cruise Culinary's customer support team. The AI uses OpenAI embeddings from various sources to enhance search results, making the process faster and more efficient.
Cruise Culinary also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the benefits of AI across their operations.
Overall, Deskhero's advanced AI capabilities have revolutionized Cruise Culinary's customer support operations, making them more efficient and customer-friendly.
How has Deskhero's AI improved the efficiency of Cruise Culinary's customer support?
Deskhero's AI has automated the process of answering common questions, reduced response times, and made it easier for the support team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate accurate and helpful responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Maritime and Cruise Line Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
