Maritime Gourmet handles a high volume of inquiries daily, ranging from service details, menu options, to specific dietary requests. With Deskhero's ticket management system, they can efficiently manage these inquiries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
The AI-powered comprehensive search bar in Deskhero has revolutionized how Maritime Gourmet's helpdesk team finds information. The AI uses OpenAI embeddings from various sources to enhance search results, making it quicker and more efficient for the team to find the information they need.
Maritime Gourmet also uses Deskhero's custom fields and structured data lists to organize their data more effectively. The AI capabilities of Deskhero further enhance these features by analyzing the data and providing useful insights.
Deskhero's REST API has enabled Maritime Gourmet to integrate the platform with their existing systems. This integration has allowed them to leverage the power of AI across their operations, improving overall efficiency.
By leveraging Deskhero's advanced AI capabilities, Maritime Gourmet has transformed their helpdesk services, making them more efficient and customer-centric.
How has Deskhero's AI improved Maritime Gourmet's helpdesk services?
Deskhero's AI has helped automate responses to common questions, improved the efficiency of information retrieval, and provided useful insights from the data.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from various sources to enhance search results, making it quicker and more efficient to find the required information.
Can Deskhero's AI provide insights from the data?
Yes, Deskhero's AI can analyze the data and provide useful insights, helping improve decision-making.
* This article provides an example of how a fictive company in the Maritime and Cruise Line Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
