DataDive Analytics receives numerous customer queries daily regarding their research reports, methodologies, and data interpretation. Managing these queries manually was time-consuming and prone to errors. Deskhero's ticket management system and AI capabilities have significantly improved this process.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in identifying the context and nature of the customer's query. The relevant content is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhance search results. When a customer raises a query, the AI quickly scans through the existing database of tickets, articles, and files to find the most relevant information. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The custom fields feature allows DataDive to categorize tickets based on the type of query, which further streamlines the process. The kanban board provides a visual representation of the tickets, making it easier for the support team to manage and prioritize them.
Overall, Deskhero's advanced AI capabilities have enabled DataDive Analytics to provide efficient and effective customer support, enhancing customer satisfaction and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to quickly identify the context of a customer's query. It then generates suggested replies by scanning through previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to respond to a query.
How does the kanban board help in managing tickets?
The kanban board provides a visual representation of all the tickets. It allows the support team to see the status of each ticket at a glance and prioritize them accordingly. This makes the ticket management process more efficient.
Can Deskhero handle complex queries?
Yes, Deskhero's AI is capable of handling complex queries. It uses OpenAI Embeddings to understand the context and nature of the query. It then scans through a vast database of information to find the most relevant and accurate response.
* This article provides an example of how a fictive company in the Market Research & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
