TrendTrackers deals with a wide range of customers who require assistance in understanding market trends and data. The company used to struggle with managing the high volume of customer queries. With Deskhero, they have been able to streamline their customer support operations.
Deskhero's AI capabilities play a crucial role in this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the customer's query. It then generates suggested replies, reducing the burden on the support team.
The AI also enhances the search results. When a query is raised, the AI quickly finds the most relevant information from the existing database. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The custom fields feature allows TrendTrackers to categorize tickets based on the type of query. This helps in prioritizing and managing the tickets more efficiently. The kanban board provides a clear overview of the tickets, making it easier for the team to track their progress.
By leveraging Deskhero's advanced AI capabilities, TrendTrackers has been able to provide superior customer service. The platform has significantly improved the efficiency of their customer support operations and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to understand the context of a customer's query. It then scans through previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This process is quick and efficient, reducing the response time.
How does the custom fields feature help in managing tickets?
The custom fields feature allows companies to categorize tickets based on the type of query. This helps in prioritizing and managing the tickets more efficiently. It also makes it easier to track the progress of each ticket.
Can Deskhero handle a large volume of queries?
Yes, Deskhero is designed to handle a large volume of queries. Its advanced AI capabilities allow it to quickly understand and respond to queries, making it an ideal solution for companies with a high volume of customer interactions.
* This article provides an example of how a fictive company in the Market Research & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
