InsightScope deals with a diverse range of customer queries related to their research reports and methodologies. Managing these queries manually was a challenge. With Deskhero, they have been able to streamline this process and improve their customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the customer's query. It then generates suggested replies, reducing the workload on the support team and improving the response time.
The AI also enhances the search results. When a query is raised, the AI quickly finds the most relevant information from the existing database. This ensures that the responses are accurate and consistent, enhancing customer satisfaction.
The custom fields feature allows InsightScope to categorize tickets based on the type of query. This helps in managing the tickets more efficiently. The kanban board provides a visual representation of the tickets, making it easier for the team to manage and prioritize them.
By leveraging Deskhero's advanced AI capabilities, InsightScope has been able to optimize their customer support operations. The platform has significantly improved the efficiency and effectiveness of their customer service, leading to higher customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to understand the context of a customer's query. It then scans through previous tickets, knowledge base articles, and other relevant data to find the most accurate response. This ensures that the responses are consistent and accurate, enhancing customer satisfaction.
How does the kanban board help in prioritizing tickets?
The kanban board provides a visual representation of all the tickets. It allows the support team to see the status of each ticket at a glance and prioritize them accordingly. This makes the ticket management process more efficient and effective.
Can Deskhero handle diverse types of queries?
Yes, Deskhero's AI is capable of handling diverse types of queries. It uses OpenAI Embeddings to understand the context and nature of the query. It then scans through a vast database of information to find the most relevant and accurate response.
* This article provides an example of how a fictive company in the Market Research & Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
