InsightSphere handles a plethora of customer queries every day. To manage this effectively, they adopted Deskhero's AI-powered ticket management system. The AI utilizes OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has drastically cut down response times and improved the productivity of their support team.
Customization is key for InsightSphere. With Deskhero, they were able to tailor their support system to their exact needs. They created custom fields for their tickets, established user groups, and even used their own email domain. This level of customization allowed them to deliver a more personalized and efficient service to their customers.
The comprehensive search bar provided by Deskhero, powered by advanced AI, has been a game-changer for InsightSphere. The AI uses OpenAI Embeddings from various sources, including scraped website data, to enhance search results. This has enabled the support team to find relevant information swiftly, improving their efficiency.
InsightSphere also utilized Deskhero's knowledge base feature. They uploaded their policies, manuals, and presentations, which were then converted into knowledge base articles using AI. This not only saved them considerable time but also made it easier for their customers to find the information they needed.
Lastly, InsightSphere used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration streamlined their operations and improved their overall service delivery.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response times and improves the productivity of the support team.
Can Deskhero's AI enhance the search results?
Yes, Deskhero's AI uses OpenAI Embeddings from various sources, including scraped website data, to enhance search results. This enables the support team to find relevant information swiftly.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate seamlessly with existing systems, streamlining operations and improving service delivery.
* This article provides an example of how a fictive company in the Market Research Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
