AdverTech Solutions receives numerous customer queries daily, ranging from technical issues to billing inquiries. Managing these tickets efficiently was a challenge until they adopted Deskhero. The platform's structured data lists and custom fields allow them to categorize and prioritize tickets, ensuring prompt responses.
The company also benefits from Deskhero's AI capabilities that leverage OpenAI Embeddings. This feature analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. The information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
AdverTech Solutions also uses Deskhero's knowledge base feature. They upload manuals and policy documents, which the AI system scans and uses to generate articles. This has reduced the time spent on creating content for the knowledge base and improved the quality of information available to customers.
Deskhero's comprehensive search bar, powered by AI, has enhanced the efficiency of AdverTech's support team. The AI suggests relevant articles and tickets as the support team types in the search bar, making it easier to find solutions to customer queries.
Finally, the REST API provided by Deskhero allows AdverTech to integrate the platform with their existing systems, ensuring seamless operations. The AI capabilities of Deskhero have significantly improved the efficiency of AdverTech's customer support, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This reduces the time spent on crafting responses, thereby improving response times.
How does Deskhero's AI enhance the search function?
The AI in Deskhero suggests relevant articles and tickets as you type in the search bar, making it easier to find solutions to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Marketing and Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
