MarketMakers Inc. handles a large volume of customer queries daily. Prioritizing and responding to these tickets was a challenge until they implemented Deskhero. The platform's ticket management and kanban board features allow them to effectively track and manage tickets.
Deskhero's AI capabilities are a game-changer for MarketMakers. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This has drastically reduced the time spent on crafting responses.
MarketMakers also leverages Deskhero's knowledge base feature. They upload policy documents and manuals, which the AI scans to generate articles. This has not only saved time but also improved the quality of their knowledge base.
The AI-powered comprehensive search bar in Deskhero has made it easier for MarketMakers' support team to find solutions to customer queries. As they type in the search bar, the AI suggests relevant articles and tickets, improving efficiency.
Deskhero's REST API allows MarketMakers to integrate the platform with their existing systems, ensuring seamless operations. Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of MarketMakers' customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This reduces the time spent on crafting responses and improves ticket management.
How does the AI in Deskhero enhance the knowledge base?
When you upload policy documents and manuals, Deskhero's AI scans them to generate articles for the knowledge base. This improves the quality of the knowledge base and saves time.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Marketing and Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
