PromoPlus Agency deals with a high volume of customer queries every day. Managing these tickets was a daunting task until they adopted Deskhero. The platform's user groups and custom email domains features allow them to categorize and manage tickets effectively.
Deskhero's AI capabilities have revolutionized PromoPlus's customer support. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This has significantly reduced the time spent on crafting responses.
PromoPlus also utilizes Deskhero's knowledge base feature. They upload presentations and policy documents, which the AI scans to generate articles. This has saved them time and improved the quality of their knowledge base.
The AI-powered comprehensive search bar in Deskhero has enhanced the efficiency of PromoPlus's support team. As they type in the search bar, the AI suggests relevant articles and tickets, making it easier to find solutions to customer queries.
Deskhero's REST API allows PromoPlus to integrate the platform with their existing systems, ensuring seamless operations. In summary, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of PromoPlus's customer support.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to suggest replies to new tickets. This reduces the time spent on crafting responses, thereby improving response times.
How does Deskhero's AI enhance the search function?
The AI in Deskhero suggests relevant articles and tickets as you type in the search bar, making it easier to find solutions to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Marketing and Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
