PetroMark receives hundreds of customer queries daily, ranging from product inquiries to technical support. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, PetroMark was able to automate ticket management and response generation, significantly reducing response times.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to generate suggested replies, which are then sent through OpenAI's ChatGPT. The result is a highly relevant, contextually accurate response that can be sent to the customer immediately.
The comprehensive search bar feature of Deskhero has also been instrumental in improving PetroMark's customer support. The AI-enhanced search results provide the support team with immediate access to relevant information, enabling them to address customer concerns more effectively.
Additionally, the REST API provided by Deskhero allows PetroMark to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's advanced AI capabilities have enabled PetroMark to enhance their customer support, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate contextually relevant suggested replies. These suggestions are then processed through OpenAI's ChatGPT to ensure accuracy and relevance.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, ensuring a seamless transition and minimal disruption to operations.
How does Deskhero improve response times?
Deskhero automates ticket management and response generation, significantly reducing the time it takes to respond to customer queries. The AI-enhanced search results also provide immediate access to relevant information, enabling quicker responses.
* This article provides an example of how a fictive company in the Marketing of Petroleum Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
