PigletPremium maintains a comprehensive knowledge base to assist its customer support team and educate its customers. However, keeping the knowledge base updated and comprehensive was a challenge. PigletPremium turned to Deskhero's advanced AI capabilities for a solution.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. It can even generate articles from Word, PowerPoint, PDF files, and scrape data from websites. This has greatly expanded the scope and depth of PigletPremium's knowledge base.
Deskhero's AI also enhances the search results within the knowledge base. It uses OpenAI Embeddings from various sources to find relevant content, making it easier for the customer support team and the customers to find the information they need.
Furthermore, the AI suggests updates to the existing articles based on the new information it finds. This ensures that the knowledge base is always up-to-date and accurate.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and comprehensiveness of PigletPremium's knowledge base. This has not only made the customer support process more efficient but also enhanced the customer experience.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate new knowledge base articles from various sources. It also enhances the search results within the knowledge base and suggests updates to the existing articles based on the new information it finds.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, enhancing the search results within the knowledge base. This makes it easier to find the information needed.
What impact has Deskhero's AI had on PigletPremium's customer experience?
Deskhero's advanced AI capabilities have significantly improved the quality and comprehensiveness of PigletPremium's knowledge base. This has made the customer support process more efficient and enhanced the customer experience.
* This article provides an example of how a fictive company in the Marketing of Piglets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
