MarketMingle receives a high volume of customer queries daily, ranging from account issues to payment problems. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on MarketMingle's helpdesk. By using the AI's advanced understanding of natural language processing, customers can find solutions to their problems more easily, reducing the number of tickets created and freeing up the support team to handle more complex issues.
Additionally, MarketMingle uses Deskhero's AI to automatically categorize and prioritize incoming tickets based on their urgency and topic. This allows the support team to focus on high-priority tickets first, improving overall customer satisfaction.
The AI capabilities also extend to MarketMingle's knowledge base. Deskhero's AI can generate articles from Word, PowerPoint, or PDF files, making it easy for the company to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of MarketMingle's customer support, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies, reducing response time. It can also categorize and prioritize tickets, allowing the support team to focus on urgent and important issues first.
How does Deskhero's AI enhance search results on the helpdesk?
Deskhero's AI uses advanced natural language processing to understand customer queries better and provide more relevant search results. This helps customers find solutions to their problems more easily, reducing the number of tickets created.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, or PDF files. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Marketplace platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
