AutoAvenue deals with a wide range of customer queries daily, from technical issues with the platform to questions about car listings. To manage these effectively, AutoAvenue uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on AutoAvenue's helpdesk. By understanding customer queries better through advanced natural language processing, the AI provides more relevant search results. This reduces the number of tickets created and allows the support team to focus on more complex issues.
AutoAvenue also uses Deskhero's AI to automatically categorize and prioritize incoming tickets. This allows the support team to focus on high-priority tickets first, improving overall customer satisfaction.
The AI capabilities extend to AutoAvenue's knowledge base as well. Deskhero's AI can generate articles from Word, PowerPoint, or PDF files, making it easy for the company to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of AutoAvenue's customer support, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI improve the efficiency of ticket management at AutoAvenue?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies, reducing response time. It can also categorize and prioritize tickets, allowing the support team to focus on urgent and important issues first.
How does Deskhero's AI enhance search results on AutoAvenue's helpdesk?
Deskhero's AI uses advanced natural language processing to understand customer queries better and provide more relevant search results. This helps customers find solutions to their problems more easily, reducing the number of tickets created.
How does Deskhero's AI help in updating AutoAvenue's knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, or PDF files. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Marketplace platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
