BrickLayer Pro uses Deskhero's AI capabilities to manage customer queries effectively. The AI analyses each ticket and categorizes it based on the issue type. This helps the support team to assign the tickets to the right team members, improving the resolution time.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results by using the embeddings from the company's website data. This helps the support team to quickly find the information they need to resolve customer queries.
Additionally, BrickLayer Pro uses the custom email domains feature of Deskhero to provide a personalized experience to its customers. The AI uses the information from the custom fields to personalize the responses, improving customer satisfaction.
Finally, the REST API provided by Deskhero allows BrickLayer Pro to integrate the platform with its existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyses each ticket and categorizes it based on the issue type. This helps the support team to assign the tickets to the right team members, improving the resolution time.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
How does Deskhero's AI use the company's website data?
Deskhero's AI uses the embeddings from the company's website data to enhance the search results. This helps the support team to quickly find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Masonry Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
