MasonWorks Inc. uses Deskhero's advanced AI capabilities to manage and prioritize tickets. The AI analyses the urgency and complexity of each ticket based on the information embedded in it and prioritizes them accordingly. This ensures that critical issues are addressed promptly, enhancing the efficiency of the support team.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customers, improving the overall response time.
Deskhero's AI capabilities also enhance the search results by using the embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This helps the support team to find relevant information quickly, further improving their efficiency.
Additionally, MasonWorks Inc. uses the custom fields feature of Deskhero to capture specific information about each customer. This data is used by the AI to personalize the responses, improving customer satisfaction.
Finally, the REST API provided by Deskhero allows MasonWorks Inc. to integrate the platform with its existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI analyses the urgency and complexity of each ticket based on the information embedded in it and prioritizes them accordingly. This ensures that critical issues are addressed promptly.
How does Deskhero's AI improve the response time?
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance the search results. This helps the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Masonry Contractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
