MasonPro Services receives a high volume of customer queries daily. They use Deskhero's ticket management feature to organize these queries and respond efficiently. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI also improves the search results in their knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from their knowledge base, uploaded files like policies and manuals, and scraped website data. This has made it easier for customers to find the information they need, reducing the number of support tickets.
MasonPro Services uses Deskhero's custom fields feature to categorize tickets based on the type of query, such as pricing, scheduling, or service details. This helps them prioritize and manage tickets more effectively. The AI capabilities of Deskhero further enhance this by predicting the category of incoming tickets based on their content.
MasonPro Services also uses Deskhero's REST API to integrate their customer support system with other business tools. This has improved their workflow and made it easier to track customer interactions across different platforms.
Overall, Deskhero's advanced AI capabilities have significantly improved MasonPro Services' customer support. They have seen a marked reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of support tickets and suggests relevant replies based on previous tickets and knowledge base articles. This reduces the time needed to draft responses.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for customers to find the information they need.
How does Deskhero's AI help with ticket management?
Deskhero's AI can predict the category of incoming tickets based on their content. This helps in prioritizing and managing tickets more effectively.
* This article provides an example of how a fictive company in the Masonry Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
