Healing Hands Massage Therapy has a large customer base and receives numerous inquiries daily regarding their services, appointments, and therapies. They were struggling with managing these inquiries efficiently and timely. Healing Hands decided to implement Deskhero to streamline their customer support process.
With Deskhero's ticket management system, Healing Hands was able to categorize and prioritize the inquiries, ensuring that urgent matters were addressed promptly. The kanban board provided a visual representation of the tickets, making it easier for the team to track and manage them.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to generate suggested replies to customer inquiries. This significantly reduced the response time and increased the efficiency of the customer support team.
Deskhero's comprehensive search bar also proved to be a game-changer. It enabled the team to quickly find relevant information from the knowledge base and previous tickets, which greatly improved their problem-solving abilities.
Overall, the implementation of Deskhero transformed Healing Hands' customer support process, resulting in improved customer satisfaction and operational efficiency.
How did Deskhero improve the response time?
Deskhero's AI capabilities generated suggested replies to customer inquiries based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customers.
How did Deskhero help in managing the tickets?
Deskhero's ticket management system and kanban board allowed Healing Hands to categorize, prioritize, and visually track the tickets, making it easier to manage them.
How did Deskhero's search bar improve problem-solving abilities?
Deskhero's comprehensive search bar enabled the team to quickly find relevant information from the knowledge base and previous tickets, enhancing their ability to solve customer inquiries.
* This article provides an example of how a fictive company in the Massage Therapists/Chiropractors/Acupuncturists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
