BulkMover Inc. has a vast knowledge base that includes policies, manuals, and presentations. However, keeping this information updated and accessible was a challenge. With Deskhero, the company can now automatically generate knowledge base articles from word, powerpoint, pdf files using the platform's AI capabilities.
The AI leverages OpenAI Embeddings from these uploaded files and previously resolved tickets to generate comprehensive and relevant articles. This not only keeps the knowledge base updated but also makes it easier for the support team to find the information they need.
Additionally, BulkMover uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. The AI-enhanced search bar also helps the support team quickly find relevant articles and tickets, improving their efficiency.
The company also uses the REST API to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI's ability to suggest responses based on the knowledge base articles has significantly reduced the time taken to resolve customer queries.
By leveraging Deskhero's advanced AI capabilities, BulkMover Inc. has been able to improve the quality of their knowledge base and the efficiency of their customer support services.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, presentations, and previously resolved tickets to generate comprehensive and relevant knowledge base articles.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base and previously resolved tickets. This makes it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Material Loading and Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
