CargoCarrier Ltd. deals with a diverse range of customers, each with unique needs and queries. To manage this effectively, the company uses Deskhero's user groups feature, which allows them to categorize customers based on various criteria such as location, type of service used, or size of the company.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the unique needs of each user group and suggest relevant responses. This not only improves the accuracy of the responses but also reduces the time taken to resolve queries.
CargoCarrier also uses Deskhero's structured data lists feature to keep track of all customer interactions. This data is used by the AI to further refine its response suggestions, leading to more personalized customer interactions.
The company also leverages the AI's capabilities to enhance their search results. By using OpenAI Embeddings, the AI can find relevant content from the knowledge base, previously resolved tickets, and uploaded files, making it easier for the support team to find the information they need.
By using Deskhero's advanced AI capabilities, CargoCarrier Ltd. has been able to improve the efficiency of their customer support services and provide more personalized responses to their customers.
How does the AI understand the needs of different user groups?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the unique needs of each user group. It then uses this understanding to suggest relevant responses.
How does the structured data lists feature work?
The structured data lists feature allows you to keep track of all customer interactions in a structured format. This data can then be used by the AI to refine its response suggestions.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previously resolved tickets, and uploaded files. This enhances the search results, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Material Loading and Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
