LoadMaster Logistics receives hundreds of customer queries daily. These range from shipment tracking inquiries to requests for quotations. The company uses Deskhero's AI-powered ticket management system to efficiently categorize and respond to these tickets. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time.
The custom fields feature allows LoadMaster to capture specific details about each query, such as the type of material or the destination of the shipment. This data is used to further refine the AI's response suggestions, leading to more accurate and personalized customer interactions.
LoadMaster also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and regulations. This information is automatically incorporated into the AI's response suggestions, ensuring that customers always receive the most up-to-date information.
Furthermore, the company uses the kanban board feature to visually track the progress of each ticket. This allows the support team to easily identify bottlenecks and prioritize urgent queries.
Overall, Deskhero's advanced AI capabilities have enabled LoadMaster Logistics to provide faster and more accurate customer support, leading to improved customer satisfaction.
How does the AI suggest responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested responses.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts and categorizes information from specified websites. This information is then added to the knowledge base and used by the AI to enhance its response suggestions.
Can the AI handle complex queries?
Yes, the AI is designed to handle a wide range of queries. It uses the data captured in the custom fields to understand the specifics of each query and generate an appropriate response.
* This article provides an example of how a fictive company in the Material Loading and Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
