Moments Maternity Photography, a company known for its personalized services, uses Deskhero to manage its customer support. With the platform's structured data lists and custom fields, Moments can categorize customer queries, making it easier to track and respond to them.
Deskhero's AI capabilities have been instrumental in improving the company's service delivery. By leveraging OpenAI embeddings from previous tickets, the AI suggests replies, reducing the time spent by the customer support team on crafting responses. This has led to faster resolution times and improved customer satisfaction.
Moments also uses Deskhero's knowledge base feature to provide consistent and accurate information to its customers. By uploading their policies, manuals, and presentations, the AI can generate relevant content for customer queries. This has reduced the workload of the customer support team and ensured the provision of reliable information.
The company has also taken advantage of Deskhero's website scraping feature. By automatically updating their knowledge base with the latest information from their website, Moments ensures that the AI always has the most current information when generating responses.
Finally, the comprehensive search bar and REST API have allowed Moments to seamlessly integrate Deskhero with their existing systems. This has resulted in increased efficiency and productivity within their customer support team.
How does Deskhero's AI improve service delivery?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies. This reduces the time spent by the customer support team on crafting responses, leading to faster resolution times and improved customer satisfaction.
How does the knowledge base feature ensure the provision of reliable information?
By uploading your company's policies, manuals, and presentations to Deskhero, the AI can generate relevant content for customer queries. This ensures the provision of consistent and accurate information.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most current information when generating responses.
* This article provides an example of how a fictive company in the Maternity Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
