Cherish Maternity Photography receives a high volume of customer inquiries daily. To manage these effectively, they have integrated Deskhero into their workflow. The platform's ticket management feature allows them to categorize and prioritize tickets, ensuring that all customer queries are addressed promptly.
Deskhero's AI capabilities have been a game-changer for Cherish. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies. This has significantly reduced the time spent crafting responses, leading to quicker resolution times and higher customer satisfaction.
Cherish also utilizes the knowledge base feature of Deskhero. They have uploaded their policies, manuals, and presentations, which the AI uses to generate relevant content. This has not only reduced the workload of the customer support team but also ensured that the information provided to customers is consistent and accurate.
With Deskhero's website scraping feature, Cherish can automatically update their knowledge base with the latest information from their website. This ensures that the AI always has the most up-to-date information when generating responses.
Finally, the comprehensive search bar and REST API allow Cherish to integrate Deskhero with their existing systems, making it a seamless part of their workflow. This has led to increased efficiency and productivity within their customer support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies. This reduces the time spent crafting responses, leading to quicker resolution times.
How does the knowledge base feature work?
You can upload your company's policies, manuals, and presentations to Deskhero. The AI then uses this information to generate relevant content for customer queries.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most up-to-date information when generating responses.
* This article provides an example of how a fictive company in the Maternity Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
