DreamCo Mattresses, a leading mattress retailer, was facing challenges in managing their growing customer inquiries. They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, DreamCo was able to automate their helpdesk services, significantly reducing response times and improving customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled DreamCo to find relevant content quickly and efficiently, which was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-enhanced search results provided by Deskhero allowed DreamCo's support team to quickly find solutions to customer inquiries. The system's ability to learn from past tickets and other resources helped the team provide more accurate and helpful responses.
Additionally, Deskhero's AI capabilities helped DreamCo to create a more comprehensive and effective knowledge base. The AI was able to generate articles from various sources, including Word, PowerPoint, PDF files, and even scraped website data. This resulted in a robust knowledge base that was easily accessible to both the support team and customers.
Overall, Deskhero's advanced AI capabilities have transformed DreamCo's customer support services. The platform has not only improved efficiency but also enhanced the quality of support provided to customers.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to quickly find relevant content from previous tickets, knowledge base articles, and other resources. This information is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance the quality of customer support?
Deskhero's AI learns from past tickets and other resources to provide more accurate and helpful responses to customer inquiries. Additionally, it helps create a comprehensive knowledge base by generating articles from various sources, making it easier for the support team to find solutions.
Can Deskhero's AI generate knowledge base articles from any source?
Yes, Deskhero's AI can generate knowledge base articles from a variety of sources, including Word, PowerPoint, PDF files, and scraped website data.
* This article provides an example of how a fictive company in the Mattress Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
