SteakStation prides itself on its extensive knowledge of steaks and aims to share this knowledge with its customers. To achieve this, they use Deskhero to maintain a comprehensive and dynamic knowledge base.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to continuously update the knowledge base with new information. This ensures that customers always have access to the most accurate and up-to-date information.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has significantly improved customer satisfaction and reduced the number of support tickets.
SteakStation also uses Deskhero's website scraping feature to gather the latest industry news and trends, which are then incorporated into the knowledge base.
Overall, Deskhero's AI-driven knowledge base enhancement has enabled SteakStation to provide superior customer service and establish themselves as a trusted source of information in the meat industry.
How does Deskhero help SteakStation maintain a comprehensive knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to continuously update the knowledge base with new information.
How has Deskhero improved the search results in SteakStation's knowledge base?
Deskhero's AI enhances the search results in the knowledge base, making it easier for customers to find the information they need. This has significantly improved customer satisfaction and reduced the number of support tickets.
How does SteakStation stay updated with the latest industry news and trends?
SteakStation uses Deskhero's website scraping feature to gather the latest industry news and trends, which are then incorporated into the knowledge base.
* This article provides an example of how a fictive company in the Meat markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
