PrimeCuts receives a high volume of customer queries regarding their product range, preparation methods, and delivery options. Using Deskhero's advanced AI capabilities, they have been able to significantly reduce their response time and improve customer satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This has allowed PrimeCuts to create a comprehensive and dynamic knowledge base that is constantly updated with new information.
The AI also generates suggested replies based on this data, enabling the customer support team to respond to queries more efficiently. This has not only reduced the workload for the team but also improved the accuracy and consistency of the responses.
PrimeCuts also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and trends. This has helped them stay ahead of the competition and provide their customers with the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have transformed PrimeCuts' customer support process, making it more efficient, accurate, and customer-friendly.
How has Deskhero improved PrimeCuts' response time?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the customer support team to respond to queries more quickly and efficiently.
How does PrimeCuts keep their knowledge base updated?
PrimeCuts uses Deskhero's website scraping feature to gather the latest industry news and trends. The AI then incorporates this information into the knowledge base.
How has Deskhero improved the accuracy of PrimeCuts' customer support?
Deskhero's AI uses OpenAI Embeddings to generate accurate and consistent responses based on a comprehensive database of information. This has greatly improved the accuracy of PrimeCuts' customer support.
* This article provides an example of how a fictive company in the Meat markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
