MeatMasters receives thousands of customer queries every day across their many locations. Managing these queries was a major challenge until they started using Deskhero.
Deskhero's advanced AI capabilities have made ticket management a breeze for MeatMasters. The AI uses OpenAI Embeddings from previous tickets to categorize and prioritize incoming queries, ensuring that urgent issues are addressed promptly.
The AI also generates suggested replies, allowing the customer support team to respond to queries more quickly. This has significantly reduced response times and improved customer satisfaction.
MeatMasters also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
Overall, Deskhero's AI-powered ticket management has greatly improved the efficiency and effectiveness of MeatMasters' customer support process.
How does Deskhero help MeatMasters manage their customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to categorize and prioritize incoming queries. It also generates suggested replies, allowing the customer support team to respond to queries more quickly.
How has Deskhero improved response times for MeatMasters?
By generating suggested replies based on previous tickets and knowledge base articles, Deskhero's AI allows the customer support team to respond to queries more quickly, significantly reducing response times.
How does MeatMasters integrate Deskhero with their existing systems?
MeatMasters uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
* This article provides an example of how a fictive company in the Meat markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
