MechTech Solutions receives a high volume of customer queries every day. To manage these efficiently, the company uses Deskhero's ticket management system. The AI-powered system categorizes tickets based on their content, enabling the support team to prioritize and handle them effectively.
To respond to customer queries quickly and accurately, MechTech Solutions uses Deskhero's AI capabilities. The system suggests relevant replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the response time and improves the quality of responses.
MechTech Solutions also uses Deskhero's AI-enhanced knowledge base feature. The system automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest information. This feature not only saves time but also improves the accuracy of responses to customer queries.
Additionally, MechTech Solutions uses Deskhero's website scraping feature to monitor changes on competitor websites and industry news sites. The AI system uses this data to update the knowledge base and provide more accurate responses to customer queries.
Finally, MechTech Solutions uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI system enhances search results by using OpenAI Embeddings from various sources, making it easier for the support team to find the information they need.
How does Deskhero's AI system categorize tickets?
Deskhero's AI system categorizes tickets based on their content. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and categorize the tickets accordingly.
How does Deskhero's AI system generate knowledge base articles?
Deskhero's AI system generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by the company. It uses OpenAI Embeddings to understand the content and structure it into a readable article.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by using OpenAI Embeddings from various sources. It understands the context of the search query and provides the most relevant results.
* This article provides an example of how a fictive company in the Mechanical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
