MechanoPro receives numerous customer queries daily, ranging from technical issues to service requests. The company uses Deskhero's ticket management feature to efficiently track and resolve these queries. With the help of AI, Deskhero automatically categorizes tickets based on their content, allowing the support team to prioritize and handle them effectively.
Deskhero's AI capabilities also come into play when generating responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests relevant replies, significantly reducing the time taken to respond to customers.
MechanoPro also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The AI system automatically generates articles from Word, PowerPoint, and PDF files uploaded by the company. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the company uses Deskhero's website scraping feature to keep track of any changes on competitor websites or industry news sites. The AI system then uses this data to update the knowledge base and provide more accurate responses to customer queries.
Finally, MechanoPro uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI system enhances search results by using OpenAI Embeddings from various sources, making it easier for the support team to find the information they need.
How does Deskhero's AI system categorize tickets?
Deskhero's AI system categorizes tickets based on their content. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and categorize the tickets accordingly.
How does Deskhero's AI system generate knowledge base articles?
Deskhero's AI system generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by the company. It uses OpenAI Embeddings to understand the content and structure it into a readable article.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by using OpenAI Embeddings from various sources. It understands the context of the search query and provides the most relevant results.
* This article provides an example of how a fictive company in the Mechanical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
