EngineerMax handles a large volume of customer queries every day. To manage these efficiently, the company uses Deskhero's ticket management system. The AI-powered system categorizes tickets based on their content, enabling the support team to prioritize and handle them effectively.
To respond to customer queries quickly and accurately, EngineerMax uses Deskhero's AI capabilities. The system suggests relevant replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the response time and improves the quality of responses.
EngineerMax also uses Deskhero's AI-enhanced knowledge base feature. The system automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest information. This feature not only saves time but also improves the accuracy of responses to customer queries.
Additionally, EngineerMax uses Deskhero's website scraping feature to monitor changes on competitor websites and industry news sites. The AI system uses this data to update the knowledge base and provide more accurate responses to customer queries.
Finally, EngineerMax uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI system enhances search results by using OpenAI Embeddings from various sources, making it easier for the support team to find the information they need.
How does Deskhero's AI system suggest replies to customer queries?
Deskhero's AI system suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It understands the context of the query and suggests the most relevant reply.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system updates the knowledge base by automatically generating articles from Word, PowerPoint, and PDF files. It also uses data from website scraping to update the knowledge base with the latest information.
How does Deskhero's AI system enhance the search function?
Deskhero's AI system enhances the search function by using OpenAI Embeddings from various sources. It understands the context of the search query and provides the most relevant results.
* This article provides an example of how a fictive company in the Mechanical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
