EngineTech Solutions, a prominent mechanical engineering services provider, was facing challenges in managing their growing customer queries and complaints. They needed a robust solution to efficiently handle these issues and improve their customer service.
By implementing Deskhero, EngineTech was able to effectively manage their customer support tickets, create structured data lists, and customize fields according to their needs. The Kanban board feature provided a visual representation of their workflow, helping the team to prioritize tasks.
Deskhero's advanced AI capabilities played a crucial role in improving EngineTech's helpdesk services. The platform's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer queries and ensured consistency in the responses.
The comprehensive search bar, powered by AI, enabled the team to quickly find relevant information. Additionally, the REST API allowed EngineTech to integrate Deskhero with their existing systems, enhancing their operational efficiency.
In conclusion, Deskhero's advanced AI capabilities have significantly improved EngineTech's helpdesk services, resulting in higher customer satisfaction and faster resolution times.
How has Deskhero's AI capabilities enhanced EngineTech's helpdesk services?
Deskhero's AI capabilities have enhanced EngineTech's helpdesk services by generating suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly reduced the time taken to respond to customer queries and ensured consistency in the responses.
What benefits has EngineTech seen since implementing Deskhero?
Since implementing Deskhero, EngineTech has seen significant improvements in their helpdesk services, including higher customer satisfaction and faster resolution times.
How has the REST API benefited EngineTech?
The REST API has allowed EngineTech to integrate Deskhero with their existing systems, enhancing their operational efficiency.
* This article provides an example of how a fictive company in the Mechanical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
