MechanoPro Services, a global leader in mechanical engineering services, was struggling with managing a large volume of customer queries and complaints. The company needed a solution that could help them efficiently manage and resolve these issues.
With Deskhero, MechanoPro was able to structure their data lists, create custom fields, and manage tickets effectively. The platform's Kanban board allowed the team to visualize their workflow and prioritize tasks accordingly.
Deskhero's advanced AI capabilities have been instrumental in enhancing the company's customer service. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This not only improved the speed and efficiency of the support team but also ensured consistent and accurate responses to customer queries.
Furthermore, the comprehensive search bar powered by AI made it easy for the support team to find relevant information quickly. The REST API also allowed MechanoPro to integrate Deskhero with their existing systems, further improving their workflow.
Overall, Deskhero's advanced AI capabilities have significantly improved MechanoPro's customer support services, leading to increased customer satisfaction and reduced resolution times.
How has Deskhero's AI capabilities improved MechanoPro's customer support services?
Deskhero's AI capabilities have improved MechanoPro's customer support services by generating suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has increased the speed and efficiency of the support team and ensured consistent and accurate responses to customer queries.
How has the REST API helped MechanoPro?
The REST API has allowed MechanoPro to integrate Deskhero with their existing systems, further improving their workflow and efficiency.
What benefits has MechanoPro seen since implementing Deskhero?
Since implementing Deskhero, MechanoPro has seen significant improvements in their customer support services, including increased customer satisfaction and reduced resolution times.
* This article provides an example of how a fictive company in the Mechanical engineering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
