GearForge had a vast amount of technical information stored in various formats like Word, PowerPoint, and PDF files. However, accessing and using this information was challenging due to its unstructured nature. With Deskhero, they were able to structure this data and make it easily accessible.
Deskhero's AI capabilities generate knowledge base articles from these various file formats. The AI system uses OpenAI Embeddings to understand the content and structure it in a user-friendly manner. This has made it easier for the support team to find and use the information.
GearForge also uses Deskhero's website scraping feature to gather relevant information from various sources. The AI system analyzes this data and incorporates it into the knowledge base, enhancing the depth and breadth of information available.
The advanced search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI system uses OpenAI Embeddings to enhance search results, providing more accurate and relevant solutions.
Overall, Deskhero's AI capabilities have significantly improved GearForge's knowledge base management, making information more accessible and usable.
How has Deskhero improved the accessibility of information at GearForge?
Deskhero's AI capabilities generate knowledge base articles from various file formats, making the information easily accessible. The advanced search bar powered by AI also makes it easier to find relevant information quickly.
How does Deskhero incorporate data from various sources into GearForge's knowledge base?
GearForge uses Deskhero's website scraping feature to gather relevant information from various sources. The AI system analyzes this data and incorporates it into the knowledge base, enhancing the depth and breadth of information available.
How has Deskhero improved the usability of information at GearForge?
By structuring data in a user-friendly manner and enhancing search results, Deskhero has significantly improved the usability of information at GearForge.
* This article provides an example of how a fictive company in the Mechanical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
