AutoMach was facing challenges in managing their helpdesk services due to the complexity and volume of queries. With Deskhero, they were able to automate and optimize these services, reducing workload and improving customer experience.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies. This has not only reduced the workload for the helpdesk team but also improved the quality of responses.
AutoMach also uses Deskhero's user groups feature to categorize queries and direct them to the appropriate team. This has streamlined the process and reduced the response time.
The comprehensive search bar powered by AI has made it easier for the helpdesk team to find relevant information quickly. The AI system uses OpenAI Embeddings to enhance search results, providing more accurate and relevant solutions.
Overall, Deskhero's AI capabilities have significantly improved AutoMach's helpdesk services, improving efficiency and customer experience.
How has Deskhero improved the efficiency of AutoMach's helpdesk services?
Deskhero's advanced AI capabilities have automated and optimized AutoMach's helpdesk services, reducing workload and improving customer experience. The AI system suggests relevant replies and enhances search results, making it easier for the helpdesk team to find relevant information quickly.
How does AutoMach use Deskhero's user groups feature?
AutoMach uses Deskhero's user groups feature to categorize queries and direct them to the appropriate team. This has streamlined the process and reduced the response time.
How has Deskhero improved the customer experience at AutoMach?
By reducing response time and improving the quality of responses, Deskhero has significantly improved the customer experience at AutoMach.
* This article provides an example of how a fictive company in the Mechanical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
