MechanoTech was struggling with an increasing volume of customer queries and complaints. The manual process of sorting and responding to these queries was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management using AI, significantly reducing response time.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies. This has not only reduced the workload for the support team but also improved the quality of responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI system uses OpenAI Embeddings to enhance search results, providing more accurate and relevant solutions.
MechanoTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations, making it easier to manage customer support across multiple platforms.
Overall, Deskhero's AI capabilities have transformed MechanoTech's customer support services, improving efficiency and customer satisfaction.
How has Deskhero improved the efficiency of MechanoTech's customer support?
Deskhero's advanced AI capabilities have automated ticket management and suggested relevant replies, significantly reducing response time and improving the quality of responses. The comprehensive search bar powered by AI has also made it easier for the support team to find relevant information quickly.
How does Deskhero integrate with MechanoTech's existing systems?
MechanoTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their operations, making it easier to manage customer support across multiple platforms.
How has Deskhero improved customer satisfaction at MechanoTech?
By reducing response time and improving the quality of responses, Deskhero has significantly improved customer satisfaction at MechanoTech.
* This article provides an example of how a fictive company in the Mechanical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
