EvapoMech Industries uses Deskhero's structured data lists to organize their customer queries. The AI capabilities of Deskhero help in analyzing these queries and suggesting replies, leading to faster resolution of issues.
The user groups feature allows EvapoMech to assign tickets to specific teams or individuals based on their expertise. The AI assists in this process by predicting the appropriate user group for new tickets based on past data.
EvapoMech leverages Deskhero's knowledge base feature to provide their support team with easy access to relevant information. The AI generates articles from uploaded files like presentations and manuals, enhancing the knowledge base.
EvapoMech also uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI identifies and extracts relevant information from their website and other online resources, ensuring that the support team is always equipped with the most recent information.
Lastly, the REST API allows EvapoMech to integrate Deskhero with their existing systems. This integration, along with the advanced AI capabilities of Deskhero, has significantly improved the efficiency of EvapoMech's helpdesk services.
How does Deskhero's AI help in organizing customer queries?
Deskhero's AI analyzes the structured data lists of customer queries and suggests replies based on past tickets and knowledge base articles. This helps in faster resolution of issues.
How does the AI assist in assigning tickets to user groups?
The AI in Deskhero predicts the appropriate user group for new tickets based on past data. This helps in quickly assigning tickets to the right team or individual.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from uploaded files like presentations and manuals. It also uses the website scraping feature to identify and extract relevant information from the company's website and other online resources. This enhances the knowledge base and keeps it updated.
* This article provides an example of how a fictive company in the Mechanical Evaporation of Brine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
