SaltWorks Engineering uses Deskhero's ticket management feature to handle their customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to queries.
The custom email domains feature allows SaltWorks to streamline their communication with customers. The AI assists in this process by predicting the appropriate email domain for new tickets based on past data.
SaltWorks leverages Deskhero's knowledge base feature to provide their support team with easy access to relevant information. The AI generates articles from uploaded files like policies and manuals, enriching the knowledge base.
SaltWorks also uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI identifies and extracts relevant information from their website and other online resources, ensuring that the support team always has the most current information.
Finally, the REST API allows SaltWorks to integrate Deskhero with their existing systems. This integration, coupled with the advanced AI capabilities of Deskhero, has greatly improved the efficiency of SaltWorks' customer support.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time taken to respond to queries.
How does the AI assist in streamlining communication with customers?
The AI in Deskhero predicts the appropriate email domain for new tickets based on past data. This helps in streamlining communication with customers.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to identify and extract relevant information from the company's website and other online resources. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Mechanical Evaporation of Brine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
