BrineTech Solutions receives numerous customer queries daily regarding their mechanical evaporation systems. They use Deskhero's ticket management feature to efficiently manage these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the response time.
The custom fields feature allows BrineTech to categorize their tickets based on the type of query or issue. This helps in prioritizing tickets and assigning them to the right team or individual. The AI further assists by predicting the category of new tickets based on past data.
BrineTech also leverages the knowledge base feature of Deskhero. The AI generates articles from uploaded files like manuals and policies, making it easier for the support team to find relevant information. The comprehensive search bar enhanced by AI provides more accurate results, improving the efficiency of the support team.
Deskhero's website scraping feature is used by BrineTech to keep their knowledge base updated. The AI identifies and extracts relevant information from their website and other online resources, ensuring that the support team always has the latest information at their disposal.
Finally, the REST API allows BrineTech to integrate Deskhero with their existing systems. This seamless integration, coupled with the advanced AI capabilities of Deskhero, has transformed BrineTech's customer support, leading to higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time taken to formulate responses, thereby improving response times.
How does the AI assist in categorizing tickets?
The AI in Deskhero predicts the category of new tickets based on past data. This helps in quickly categorizing and prioritizing tickets.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to identify and extract relevant information from the company's website and other online resources. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Mechanical Evaporation of Brine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
