CommuniTech receives a large number of customer queries regarding their communication technology products. They use Deskhero's user groups feature to categorize these queries and ensure that they are handled by the appropriate team. The AI capabilities of Deskhero analyze the content of these queries and suggest relevant responses, reducing the time spent by the support team on each query.
With the custom fields feature, CommuniTech can tailor their data collection to their specific needs. This data is then used by Deskhero's AI to provide more personalized responses to customer queries. The AI also uses this data to predict future customer needs and proactively provide solutions.
The knowledge base feature of Deskhero has been particularly useful for CommuniTech. They upload their policies, manuals, and presentations which are then analyzed by the AI. This analysis is used to enhance the search results and provide more accurate responses to customer queries.
CommuniTech also uses the website scraping feature of Deskhero to gather information from relevant websites. This information is analyzed by the AI and used to improve the accuracy of the suggested responses and search results.
Through the REST API, CommuniTech has integrated Deskhero with their other systems, allowing for seamless data exchange. This integration has further improved the efficiency of their customer support and helpdesk services.
How does Deskhero's AI enhance the user groups process?
Deskhero's AI analyzes the content of the queries categorized in user groups and suggests relevant responses, reducing the time spent by the support team on each query.
How does Deskhero's AI use the data collected through custom fields?
The AI uses this data to provide more personalized responses to customer queries and to predict future customer needs.
How does Deskhero's AI use the information gathered through website scraping?
The AI analyzes this information and uses it to improve the accuracy of the suggested responses and search results.
* This article provides an example of how a fictive company in the Media Arts, Audio/Video Technology, Communications Technologies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
