VisualCraft Productions receives a high volume of customer queries regarding their video production services. They use Deskhero's kanban board feature to manage these queries and ensure timely responses. The AI capabilities of Deskhero analyze the content of these queries and suggest relevant responses, reducing the workload of the support team.
VisualCraft Productions uses the custom email domains feature of Deskhero to maintain their brand identity in their communications. The AI uses the content of these emails to provide more accurate responses to customer queries.
The knowledge base feature of Deskhero has been a valuable resource for VisualCraft Productions. They upload their policies, manuals, and presentations which are then analyzed by the AI. This analysis is used to enhance the search results and provide more accurate responses to customer queries.
VisualCraft Productions also uses the website scraping feature of Deskhero to gather information from relevant websites. This information is analyzed by the AI and used to improve the accuracy of the suggested responses and search results.
Through the REST API, VisualCraft Productions has integrated Deskhero with their other systems, allowing for seamless data exchange. This integration has further improved the efficiency of their customer support and helpdesk services.
How does Deskhero's AI enhance the kanban board process?
Deskhero's AI analyzes the content of the queries managed on the kanban board and suggests relevant responses, reducing the workload of the support team.
How does Deskhero's AI use the content of the emails sent through custom email domains?
The AI uses the content of these emails to provide more accurate responses to customer queries.
How does Deskhero's AI use the information gathered through website scraping?
The AI analyzes this information and uses it to improve the accuracy of the suggested responses and search results.
* This article provides an example of how a fictive company in the Media Arts, Audio/Video Technology, Communications Technologies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
