EntertainUs deals with a high volume of customer inquiries every day, ranging from account issues to content recommendations. To manage these inquiries efficiently, they turned to Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as user guides and policies. It then uses this information to generate suggested replies, helping the customer support team respond to inquiries more quickly and accurately.
The AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex inquiries that require detailed responses.
EntertainUs also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that the AI always has the most current data to draw from when generating responses.
By leveraging Deskhero's AI capabilities, EntertainUs has been able to provide more personalized and efficient customer support, improving user experience and customer satisfaction.
How does EntertainUs use Deskhero's AI to provide personalized customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps EntertainUs provide personalized responses to customer inquiries.
How does Deskhero's AI enhance search results for EntertainUs?
The AI uses OpenAI Embeddings to find relevant content from various sources, making search results more accurate and comprehensive. This helps the support team find the information they need to respond to complex inquiries.
How does EntertainUs use Deskhero's website scraping feature?
EntertainUs uses the website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that the AI always has the most current data to draw from when generating responses.
* This article provides an example of how a fictive company in the Media & Entertainment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
