MediaMagic receives a high volume of customer queries daily, ranging from technical issues to billing inquiries. The company leverages Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, suggesting relevant replies to the support team.
With Deskhero's custom fields and structured data lists, MediaMagic categorizes and prioritizes tickets based on their urgency and type. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. By analyzing the content of uploaded files like policies, manuals, and presentations, as well as scraped website data, the AI provides comprehensive and accurate search results. This feature is particularly useful for MediaMagic's support team when they need to find specific information quickly.
The company also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for efficient data transfer and ensures that all customer interactions are tracked and managed effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved MediaMagic's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant replies to the support team.
How does Deskhero enhance search results?
The AI analyzes the content of uploaded files and scraped website data to provide comprehensive and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Media Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
