MediaSphere deals with a wide range of customer queries every day. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, suggesting relevant replies to the support team.
MediaSphere uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
With Deskhero's AI-enhanced search bar, the support team can quickly find the information they need. The AI analyzes the content of uploaded files, scraped website data, and knowledge base articles to provide comprehensive search results.
MediaSphere also leverages Deskhero's REST API for seamless integration with their existing systems. This ensures that all customer interactions are tracked and managed effectively.
By using Deskhero, MediaSphere has significantly improved their customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant replies to the support team.
How does Deskhero enhance search results?
The AI analyzes the content of uploaded files, scraped website data, and knowledge base articles to provide comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Media Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
