PlanIt Media handles a large number of client queries and requests daily. To manage this efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to suggest relevant responses to the support team.
PlanIt Media also uses Deskhero's custom email domains and user groups to organize their support team. This allows them to assign tickets to the appropriate team members and ensures that each query is handled by the right expert.
With Deskhero's AI-enhanced search bar, the support team can quickly find the information they need. The AI analyzes the content of uploaded files, scraped website data, and knowledge base articles to provide comprehensive search results.
PlanIt Media also leverages Deskhero's REST API for seamless integration with their existing systems. This ensures that all customer interactions are tracked and managed effectively.
By using Deskhero, PlanIt Media has significantly improved their customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant responses to the support team.
How does Deskhero enhance search results?
The AI analyzes the content of uploaded files, scraped website data, and knowledge base articles to provide comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Media Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
