MediaMasters receives a high volume of client inquiries daily, ranging from requests for media coverage reports to questions about PR strategies. They implemented Deskhero to manage these inquiries more efficiently. The ticket management feature allows them to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly.
With Deskhero's custom fields and user groups, MediaMasters can tailor their support system to their unique needs. They can create specific fields for different types of inquiries and assign them to specialized teams. This ensures that each inquiry is handled by the most qualified person, improving the quality of their service.
The advanced AI capabilities of Deskhero have significantly enhanced MediaMasters' response efficiency. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can suggest relevant replies. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's comprehensive search bar, powered by AI, has made it easier for MediaMasters to find relevant information quickly. The search results are enhanced by the AI, which understands the context of the search and provides the most relevant results. This has saved significant time for the support team, allowing them to focus more on complex inquiries.
By integrating Deskhero's REST API, MediaMasters has been able to automate many of their support processes. This has further improved their efficiency and allowed them to provide a better service to their clients.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does the AI enhance the search results?
The AI understands the context of the search and uses the OpenAI Embeddings to provide the most relevant results. This makes it quicker and easier to find the information you need.
Can Deskhero's REST API be integrated with other systems?
Yes, Deskhero's REST API can be integrated with other systems to automate processes and enhance efficiency.
* This article provides an example of how a fictive company in the Media Relations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
