PressPro has an extensive knowledge base, including articles, policies, manuals, and presentations. They implemented Deskhero to manage this information more effectively and make it more accessible to their team and clients.
Deskhero's structured data lists and custom fields have enabled PressPro to organize their knowledge base in a way that makes sense for their business. They can categorize information by type, topic, or any other criteria that suits their needs. This has made it easier for their team to find and use the information they need.
The advanced AI capabilities of Deskhero have significantly improved the accessibility of PressPro's knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and other uploaded files, Deskhero can suggest relevant content based on the context of the inquiry. This not only makes it easier for the team to find information but also improves the quality of their responses to clients.
Deskhero's comprehensive search bar, powered by AI, has made it easier for PressPro to find relevant information quickly. The search results are enhanced by the AI, which understands the context of the search and provides the most relevant results. This has saved significant time for the team, allowing them to focus more on their core tasks.
By using Deskhero's website scraping feature, PressPro has been able to keep their knowledge base up-to-date with the latest industry news and trends. This has improved the quality of their service and helped them stay ahead of the competition.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to understand the context of the inquiry. It then suggests relevant content based on this information, making it easier to find and use the information in the knowledge base.
How does the AI enhance the search results in the knowledge base?
The AI understands the context of the search and uses the OpenAI Embeddings to provide the most relevant results. This makes it quicker and easier to find the information you need in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from specified websites. This information can then be added to the knowledge base, keeping it up-to-date with the latest industry news and trends.
* This article provides an example of how a fictive company in the Media Relations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
