FairResolve Inc. uses Deskhero's comprehensive search bar to conduct case research. The AI capabilities of Deskhero enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI also helps FairResolve Inc. in managing their cases efficiently. By analyzing the structured data lists and custom fields, the AI automatically categorizes and prioritizes the tickets, reducing the manual effort and time spent on case management.
Deskhero's AI capabilities also play a crucial role in improving client communication. By analyzing the context of the client emails, the AI suggests appropriate responses, ensuring faster and accurate communication.
FairResolve Inc. also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI to access and analyze more data, further improving the efficiency of the operations.
With Deskhero, FairResolve Inc. has been able to enhance their case research, speed up resolution times, and improve overall client satisfaction.
How does Deskhero's AI capabilities enhance case research?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier to find relevant information quickly, enhancing case research.
How does Deskhero improve case management?
By analyzing the structured data lists and custom fields, Deskhero's AI automatically categorizes and prioritizes the tickets, reducing the manual effort and time spent on case management.
How does Deskhero improve client communication?
By analyzing the context of the client emails, Deskhero's AI suggests appropriate responses, ensuring faster and accurate communication.
* This article provides an example of how a fictive company in the Mediation and Arbitration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
