ResolveNow uses Deskhero's kanban board to visualize the workflow of their cases. The AI capabilities of Deskhero help in automatically updating the status of the cases on the kanban board based on the progress made, ensuring real-time visibility and transparency.
The knowledge base feature of Deskhero allows ResolveNow to create a centralized repository of information. The AI capabilities of Deskhero enhance this feature by generating knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has significantly improved knowledge sharing among team members.
Deskhero's AI also plays a crucial role in enhancing collaboration among team members. By analyzing the structured data lists and user groups, the AI suggests relevant team members who can contribute to a particular case, based on their expertise and availability.
ResolveNow also utilizes Deskhero's custom email domains feature to maintain a professional image in their client communication. The AI capabilities of Deskhero enhance this feature by suggesting appropriate responses based on the context of the client emails, ensuring faster and accurate communication.
With Deskhero, ResolveNow has been able to improve their operational efficiency, enhance team collaboration, and provide faster resolution to their clients.
How does Deskhero's AI capabilities improve knowledge sharing?
Deskhero's AI capabilities enhance the knowledge base feature by generating articles from word, powerpoint, pdf files, and even scraped website data. This improves knowledge sharing among team members.
How does Deskhero enhance collaboration among team members?
Deskhero's AI analyzes the structured data lists and user groups to suggest relevant team members who can contribute to a particular case, based on their expertise and availability.
How does Deskhero improve client communication?
Deskhero's AI capabilities enhance the custom email domains feature by suggesting appropriate responses based on the context of the client emails, ensuring faster and accurate communication.
* This article provides an example of how a fictive company in the Mediation and Arbitration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
