Mediatrix Solutions deals with a wide range of customer queries, from general inquiries to specific questions about dispute resolution processes. Managing these queries efficiently was a challenge for the company.
By implementing Deskhero, Mediatrix Solutions has been able to leverage the platform's AI capabilities to enhance its customer support. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, enabling it to generate suggested replies that are both relevant and accurate.
Deskhero's comprehensive search bar and REST API have also proved invaluable, making it easier for Mediatrix Solutions to find and access relevant information quickly. The AI-enhanced search results provide more accurate and useful results, improving the efficiency of the support team.
Additionally, the platform's ticket management and kanban board features have helped Mediatrix Solutions track and manage customer queries more effectively. The custom fields and user groups have allowed the company to categorize and prioritize tickets, further improving their response time.
Overall, Deskhero's advanced AI capabilities have significantly improved Mediatrix Solutions' customer support, making it more efficient and customer-friendly.
How has Deskhero improved Mediatrix Solutions' response time?
Deskhero's AI capabilities generate suggested replies based on analyzed data, reducing the time taken to draft responses. The platform's ticket management and kanban board features also help prioritize and manage queries effectively, further improving response times.
How does Deskhero enhance the accuracy of Mediatrix Solutions' customer support responses?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This allows it to suggest highly relevant and accurate responses to customer queries.
How does Deskhero's REST API benefit Mediatrix Solutions?
Deskhero's REST API allows Mediatrix Solutions to easily integrate the platform with other systems, enabling seamless data exchange and enhancing the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Mediation & Negotiation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
